Exchange and return
A return request can be done by completing the return request form within 30 days of the invoice date. The article should always be oil- and fat-free, undamaged and in original undamaged packaging in the return shipment.

The following parts can’t be returned

  • Electric parts
  • Especially for you ordered parts

Review of your return request

After your request has been processed you can expect the following reviews:

  • Approved: you may return the article to us at no extra cost (with the exception of freight cost).
  • Not approved: you may not return the article to us. The article is not refundable.

Deposit procedure

Effective September 1, 2026, we will be implementing a new procedure regarding parts subject to a deposit. As of this date, we kindly ask that you return these parts to us within 6 months of receipt.

When returning the deposit component, please:

  • include the fully completed return form;
  • Please include the corresponding packing slip.

We can only process the deposit correctly if the return shipment is complete and in proper condition.

We thank you for your cooperation and understanding. If you have any questions about this change, please feel free to contact us.

Return form

    Would you prefer to download the return form, fill it out, and include it with your package? Download the return form here as a PDF.

    Return policy

    • A return request can be submitted by filling out the return request form within 30 days of the invoice date
    • If the invoice is more than 30 days old, the RMA will not be processed (except for refund requests or warranty claims).
    • Items that are not sent in conjunction with an RMA will not be processed
    • If the original packaging is missing, an RMA will not be processed
    • Specially ordered and/or electrical parts cannot be returned to us
    • Parts must be free of grease and oil and returned to us in their original packaging
    • “New” items may only be returned in clean, undamaged, original packaging.
    • “New” parts must not contain any traces of use
    • Damage to delivered products must be reported within 48 hours by submitting an RMA request or by email to sales@us-partscenter.com
    • After 48 hours, no claims may be made for any damage to the delivered parts.
    • Returned items must be received by us within 30 days of the RMA being issued